You rated the stay a 6. What would have made it a 10?
D
Post-Stay Survey
Evaluator agent · 1.9K uses
Evaluator Agent
Housekeeping and Room Quality Feedback
Most room defects are never reported. They are just never booked again. Housekeeping is measured by inspection scores and complaint counts, both of which miss the guest who noticed the bathroom grout, said nothing, and quietly booked elsewhere next time. This conversation asks what they noticed first and whether they ever mentioned it.
Rebooking protected
Unreported defects surfaced
Maintenance tickets from real rooms
Used 1,277+ times
What's inside this template
Start from this conversation and adapt it to your team — change any question, add your own logic, and connect the tools you already use.
Information it collects
What they noticed first about the roomCleanliness, condition, noise, bed and bathroom experiencesAnything that was wrong or brokenWhether they reported it at the timeWhy they did not report it, if they did notThe effect on likelihood to rebook
Questions it always asks
The core fields every response captures.
Always ask what they noticed first about the room
Always ask whether they raised it with anyone at the time
How it adapts
Follow-ups that change based on what people say.
If they noticed a defect, ask whether they told anyone and why or why not
If they mention noise, ask the source, the time, and whether it affected sleep
Where it routes people
Different paths for different answers.
Send unreported defects to housekeeping and maintenance with the room number
Escalate recurring room or floor problems to capital planning
Automations it can trigger
Actions that fire the moment a response comes in.
Alert #housekeeping in Slack when the same room or floor is named twice
Update the property record in HubSpot with the defect themes
Create a maintenance ticket for every unreported physical defect
SOC 2 Type II and ISO 27001:2022 certified. Responses are encrypted in transit and at rest, and you own your data. View our Trust Center.
How this AI agent works
The conversation walks the room as the guest experienced it: cleanliness, condition, noise, the bed, the bathroom, and anything that was wrong. It asks what they noticed first, since that is what framed the rest. Crucially it asks whether they mentioned it to anyone at the time, which surfaces the large share of defects that never reach an incident log and therefore never get fixed.
Getting started
- 1
Trigger during or immediately after the stay while the detail is fresh
- 2
List the room elements you want covered consistently so results compare across properties
- 3
Decide how findings route: housekeeping, maintenance, or capital planning
- 4
Track unreported defects as a separate number from logged complaints
Template Details
- Agent Type
- Evaluator
- Category
- Hotels and hospitality
- Industry
- Hotels & Hospitality
- Business outcome
- Operate more efficiently
- Job to be done
- Collect customer feedback
- Journey stage
- Feedback & evaluation
- Replaces
- Survey tools
- Integrations
- Slack, Hubspot, Email
- Times Used
- 1,277+
Forms collect fields. Conversations capture context.
Static forms force complex situations into rigid dropdowns. Perspective captures structured data and the reasoning behind it — so your team makes better decisions, faster.
The static form
yoursite.com/intake
Category *
Select...
Details
Describe your situation...
Submit
Result:Category: "Other"|Details: "It's complicated"
No context. No follow-up. No next step.
- Incident logs record what guests bothered to report, which is a small and unrepresentative fraction of what they noticed. The defects that quietly cost you rebookings are precisely the ones nobody thought worth a phone call.
- Inspection scores measure the room against a checklist at a moment chosen by the inspector. Guests encounter the room at a different moment and notice different things, particularly noise and small condition faults that inspections routinely pass.
- A blended cleanliness rating cannot distinguish a genuinely dirty room from one that was clean but tired, which are different problems with completely different costs to fix.
The AI conversation
"Tell me more about the timeline — when did this start, and is there a deadline your team is working against?"
Extracted & structured automatically
Category
High-priority
Urgency
Deadline: 2 weeks
Sentiment
Frustrated but hopeful
Next step
Route to senior team
Triggered: Slack alert sent| CRM updated
Right team. Full context. Instant action.
- The conversation asks what they noticed first, which is the detail that framed their impression of the whole room and is rarely the thing an inspection would flag.
- It asks explicitly whether they mentioned it to anyone at the time, which surfaces the large share of defects that never reach an incident log and quantifies the gap between reported and actual condition.
- Because it covers cleanliness, condition, noise, bed and bathroom separately, the finding routes to housekeeping, maintenance or capital planning rather than arriving as a general complaint.
What is a room quality survey?
It is guest feedback about the room itself, covering cleanliness, condition, noise and the specific elements guests actually notice. It is designed to capture the defects that never reach an incident log, which in most properties is the majority of them. The distinguishing question is not what was wrong but whether the guest told anyone, because the answer is usually no.
FAQ
Frequently Asked Questions
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Replace drop-off, poor qualification, and missing context with AI conversations that capture structured data and real understanding. Set up in minutes.
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