Templates for support teams

Way harder than it should be — I had to call twice, use the chatbot, and finally email before anyone could process a simple return.

No. Three people, explained it each time, and I'm still waiting for a callback from last Tuesday.

The jacket arrived in the wrong size and color — I ordered medium in navy and got XL in black. I need it exchanged before a trip next week.

I waited 3 weeks for a response and had to follow up twice before anyone acknowledged my issue.

The product is great but support response times have gotten worse — last ticket took 5 days to get a real answer.

Eventually, yes — but I was transferred 3 times and had to re-explain everything. The final agent was great though.

Yes — our entire sales team can't access the CRM since this morning. We have 12 demos scheduled today.

Your product is solid but the onboarding took 6 weeks instead of the 2 weeks your sales team promised — that broke our trust.

Not at first. The questions felt like they thought I'd made it up. It got sorted, but I won't forget that bit.

No. Waited 35 minutes to be told I needed a different form, so I have to come back again on Saturday.

I was charged $347 for a service that was quoted at $150 — when I called, I was put on hold for 40 minutes and then disconnected.

Our whole accounting department — 15 people can't access the ERP system and we have payroll due tomorrow.

Change my standing order. Couldn't find it anywhere, ended up calling and waiting 20 minutes. It should be in there.

I need to connect my Salesforce instance and import 3 years of historical data — the documentation mentions a CSV upload but I have 50K records.