Templates for customer experience teams

The food was incredible but we waited 45 minutes for our entrees and nobody checked on us — almost ruined the anniversary.

Fix the mobile app — I do 70% of my work from my phone and it's missing basic features that the desktop version has had for years.

Way harder than it should be — I had to call twice, use the chatbot, and finally email before anyone could process a simple return.

No. Three people, explained it each time, and I'm still waiting for a callback from last Tuesday.

The jacket arrived in the wrong size and color — I ordered medium in navy and got XL in black. I need it exchanged before a trip next week.

I waited 3 weeks for a response and had to follow up twice before anyone acknowledged my issue.

The room was beautiful but the AC unit was so loud we couldn't sleep — we asked to switch rooms but none were available.

The product is great but support response times have gotten worse — last ticket took 5 days to get a real answer.

Eventually, yes — but I was transferred 3 times and had to re-explain everything. The final agent was great though.

Yes — our entire sales team can't access the CRM since this morning. We have 12 demos scheduled today.

Your product is solid but the onboarding took 6 weeks instead of the 2 weeks your sales team promised — that broke our trust.

The product is amazing but checkout was confusing — I almost abandoned when it asked for info I'd already provided.

Underwriting sat for three weeks and I had to chase every time. The closing itself was smooth, but that middle bit was awful.

Not at first. The questions felt like they thought I'd made it up. It got sorted, but I won't forget that bit.

No. Waited 35 minutes to be told I needed a different form, so I have to come back again on Saturday.

Not really. The transfer went through six weeks ago and I haven't heard anything since. I assume that's normal?

Honestly, support was slow last month and it almost pushed me to look elsewhere.

I was charged $347 for a service that was quoted at $150 — when I called, I was put on hold for 40 minutes and then disconnected.

The price increase without warning — combined with the fact that 3 features we relied on were removed without replacement.

Saw it on my statement. Apparently there was a letter but I don't remember one, which made it feel sneaky.

Paying in cash for the business, twice a week. The nearest one now is a 30 minute drive, so I'm looking around.

About eight months. The overdraft charge was the last straw but I'd been annoyed long before that.