Templates for retail & e-commerce

Lapsed shopper, cart abandonment, and store experience conversations for retailers, DTC brands, and property teams. Every template below runs a live demo you can try before you commit — 22 to choose from.

Retail & E-commerce templates by job to be done

Collect customer feedback

Satisfaction, loyalty, and experience feedback that goes deeper than a score.

You were almost through checkout. What made you stop?

A

Cart Abandonment Survey

Evaluator agent · 2.2K uses

Did you find what you came in for today?

A

In-Store Experience Survey

Evaluator agent · 2.2K uses

Was the food the reason you stopped in?

F

Foodservice Feedback Survey

Evaluator agent · 2K uses

What did the person who helped you actually do?

M

Store Associate Feedback

Evaluator agent · 1.9K uses

Anything on that trip that would stop you coming back?

P

Store Cleanliness Survey

Evaluator agent · 1.9K uses

Where did the delivery promise break?

F

Delivery Experience Survey

Evaluator agent · 996 uses

The item wasn't there. What did you do next?

M

Out-of-Stock Survey

Evaluator agent · 918 uses

You picked 'didn't fit'. What actually happened?

W

Returns Experience Survey

Evaluator agent · 896 uses

Interview customers & users

Run qualitative interviews at survey scale — every participant, interviewed in depth.

What made you cancel?

S

Subscription Cancellation Survey

Interviewer agent · 1.7K uses

You used to come every month. What changed?

O

Foot Traffic Research

Interviewer agent · 1.7K uses

How do you decide online versus in store?

S

Omnichannel Research

Interviewer agent · 1.6K uses

You use both shops. What decided this trip?

M

Competitor Store Research

Interviewer agent · 1.6K uses

Walk me through last week's shops.

A

Grocery Switching Research

Interviewer agent · 1.6K uses

Did the rewards actually decide where you shopped that day?

S

Loyalty Program Survey

Interviewer agent · 1.5K uses

Is that something you saw, or something you heard?

M

Shopper Safety Research

Interviewer agent · 1.3K uses

You ordered once and haven't been back. What happened?

A

Repeat Purchase Research

Interviewer agent · 1.3K uses

You used to shop with us most weeks. What changed?

O

Lapsed Customer Research

Interviewer agent · 1.1K uses

Where do you shop for this now?

R

New Store Research

Interviewer agent · 1K uses

What would it take to get you back?

A

Lapsed Shopper Win-Back

Interviewer agent · 1K uses

What first made you look at anything else?

E

Brand Switching Research

Interviewer agent · 968 uses

What do you travel elsewhere for?

L

Tenant Mix Research

Interviewer agent · 963 uses

If the discount hadn't been there, where would you have stopped?

R

Fuel Rewards Survey

Interviewer agent · 938 uses

More templates by industry

Ready to make one yours?

Start from any of these agents or build your own from scratch. Your AI-powered conversation is minutes away.

Book A Walkthrough

No credit card required • Cancel anytime